Shipping policy
Shipping Policy
ScubaRepair.com provides nationwide shipping for scuba equipment service, repairs, inspections, retail products, and related equipment support services.
By shipping equipment to ScubaRepair.com or placing an order through our website, you agree to the following Shipping Policy.
Shipping Equipment for Service
Customers are responsible for securely packaging all equipment shipped to ScubaRepair.com for inspection, maintenance, or repair.
We strongly recommend:
- Using a trackable shipping method
- Purchasing shipping insurance
- Properly padding delicate or sensitive equipment
- Removing unnecessary accessories when possible
ScubaRepair.com is not responsible for equipment lost, stolen, or damaged during inbound shipping transit.
Please ship all service items to:
ScubaRepair.com
Orange County, California
Phone: (949) 344-8703
Email: info@scubarepair.com
Customers should contact ScubaRepair.com prior to shipment for current receiving instructions and service coordination.
Return Shipping
Once service or repairs are completed, customers will be notified regarding return shipment, pickup, or delivery arrangements.
Return shipping charges are the responsibility of the customer unless otherwise stated in writing.
Shipping costs are non-refundable.
Tracking information will be provided when available.
Risk of loss transfers to the customer once the package has been delivered to the shipping carrier.
Shipping Times
Estimated shipping and processing times are provided as general estimates only and are not guaranteed.
Delays may occur due to:
- Carrier delays
- Weather conditions
- Parts availability
- High service volume
- Manufacturer processing times
- Holidays or unforeseen events
ScubaRepair.com is not liable for shipping delays outside of its reasonable control.
Damaged Shipments
If a shipment arrives damaged, customers should:
- Retain all original packaging
- Photograph the damage immediately
- Contact the shipping carrier directly
- Notify ScubaRepair.com as soon as possible
Shipping damage claims may require carrier inspection and documentation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
ScubaRepair.com is not responsible for delays, losses, or additional costs caused by incorrect addresses or incomplete shipping details.
Additional shipping charges may apply for returned or rerouted shipments.
International Shipping
International shipping availability may vary based on product restrictions, manufacturer agreements, customs requirements, and applicable laws.
Customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Compliance with local laws and regulations
Certain products may not be eligible for international shipment.
Restricted Products
Some manufacturers restrict the sale or shipment of certain products to specific regions or authorized markets.
ScubaRepair.com reserves the right to cancel or refuse shipments that violate manufacturer agreements, export restrictions, or applicable laws.
Lost Packages
Packages marked as delivered by the carrier are considered successfully delivered.
Claims for lost or stolen packages after delivery must be handled directly with the shipping carrier.
ScubaRepair.com is not responsible for theft or loss occurring after confirmed delivery.
Contact Information
For questions regarding shipping, returns, or service coordination, please contact:
ScubaRepair.com
Phone: (949) 344-8703
Email: info@scubarepair.com
Website: ScubaRepair.com
